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FAQ

What is "Celebrate Life, Save a Life"?
This is our mission statement. When you Celebrate life with us by purchasing something here at BIrthday Girl World, you save a life by helping to prevent suicide. A portion of every sale goes to suicide prevention and awareness programs. We believe that together we can make a difference!
 
Why doesn't my promotional code work?
Coupon codes are all case sensitive please make sure you are typing them exactly as they are written. You may also not be following the promotion guidelines, certain discounts require you to buy over a certain amount, others are only active for a certain period of time. Please give drop us a line at [email protected] so that we can assist you.
 
How much of my purchase goes to charity?
Unless otherwise mentioned, 10% of all purchases go to programs and charities for suicide awareness and prevention. 
 
What is your Return Policy?
If you are not 100% happy with your product you can send it back for a refund or exchange within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Send items back to:
Birthday Girl 
P.O. Box 1653
Fort Lee, NJ 07024
See more here ->  Return Policy
 
How can I contact Birthday Girl via telephone?
Contacting us via email is the best and quickest way to contact us. Please email: [email protected] with any questions.
If you are having issues with an order, or want to place a large order and need assistance please call our customer service line at +1 (855) 444-5011. Our hours of operation are M-F 9:30a.m.- 4:30p.m. EST Sat. 9:30a.m.-2:30p.m. EST. 
 
How can I place a large order?
You can place a very large order right here on the website. But, if you have any issues or need help placing your order please call us right away to place your large order. Please call our customer service line at +1 (855) 444-5011
 
Can I change my order?
Once the order has been placed, it cannot be changed. Please call us or email us at [email protected] or call +1 (855) 444-5011 so that a member of our Customer Service team can assist you. 
 
How do I use my Birthday Coupon Online?
To use your birthday coupon online please type in the code into the section on the checkout page for promotional codes. In Step 2 of the Checkout process when you enter your credit card and shipping information, you will see a box that prompts you to enter your coupon code. Please enter the code exactly as it is written. All of our discount codes are case sensitive. 
 
How long do custom Items take to ship?
If you ordered a custom item with your name/number/birthdate or custom in any other way it will take 5-7 business days of production time and then ship. Once it is shipped, we will ship it using the delivery option you chose at checkout. Please note that all of your items from your order will be shipped together with your custom items.
When do I get my refund once I have returned an item?
Once we have received your return we process a refund onto the original payment card (or gift card if chosen or is a gift return) within 7 business days.
 
Do you offer Gift Wrapping?
Yes we do. At Checkout, you will have the opportunity to add gift wrapping to your order. Click Here to preview what our gift wrapping looks like.
 
What should I do if my credit/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is still refused after that, try another card. You can  email Customer Service – [email protected]
 
Do you ship internationally?
We ship Internationally starting at only $4.99. We also have Special Low Rates to Canada.
 
How do I use my Visa/MasterCard/American Express Discover gift card online?
All gift cards are accepted.
 
Do you ship to P.O. Boxes?
Yes, we are able to ship to P.O. Boxes. However, if you choose UPS as your shipping options, UPS DOES NOT deliver to P.O. boxes. 
 
Who do I speak to if I have had a less than perfect experience?
Please contact a member of our Customer Service team as soon as possible so that we can assist in finding a resolution. [email protected]